IT Engineer

Date Published
November 8, 2019
Location
London
Time Frame
Permanent

Position
Description

We are currently recruiting an IT Engineer to provide general and Desktop Support. We are looking for a confident and friendly individual to join our growing company. Within this role, you will be responsible for delivering high-quality customer service to our users. The successful candidate must have a minimum of 1 year experience in working within an IT Helpdesk or a similar position ideally in the financial sector.

Key Responsibilities:-

  • Provide first line support and a mix of first and second-line support
  • Desktop and Server Troubleshooting
  • Hardware/Software Installation and Upgrades
  • Complete daily checks
  • Ensure that all IT issues are dealt with promptly and escalated to the relevant person
  • Be pro-active in resolving issues as they arise and pre-empting them from happening again
  • Support laptops (both Windows and Macs) and mobile devices (iOS and Android)
  • Manage processes for new starters, leavers, staff changes and the provisioning and decommissioning of IT equipment according to agreed procedures and policies
  • Ensure work is completed in line with KPI targets and defined SLAs

Position
Qualifications

  • Desktop troubleshooting
  • Working within a Windows Server/Desktop environment.
  • Ability to think strategically and to analyze issues
  • Basic Networking Knowledge
  • Active Directory
  • Familiar with mobile operating systems (iOS, Android, Blackberry)
  • Knowledge of Apple devices
  • Troubleshooting ISP Internet links
  • Basic knowledge in TCP/IP
  • Possesses excellent written and verbal communication skills

The ideal candidate will be a graduate of an IT-related subject looking to use their skills in the field. Ideally, you will have at least 1 year experience within the IT Support Engineer/ Desktop Support environment. Excellent people skills are a must, so any experience gained in a customer-facing environment would be advantageous.

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